We're sorry that you're having problems getting connected. Here are a few things to try:
a. On the station's OLED screen, you should see two alternating WiFi signal icons at the top of the screen, and when you click the right-hand button under the screen, you should see the name and IP address of the WiFi network the station is using. Make sure it's the network you're expecting (if you haven't saved a network to the station, you'll only see the station's AP).
b. If the WiFi network being used is not the one you want, on the station: Middle button to open the menu > right-hand button to scroll down to Networks > middle button to select Networks > scroll down and select Choose > select the network you want to use.
2. Make sure your phone is connected to the network the station is using. Sometimes phone settings will make a phone swap networks if they're not saved, or if the networks don't have access to the internet (like the station AP).
3. If your station starts up without internet, it may not have sufficient battery and will avoid turning on WiFi automatically to save power.
4. If you don't actively use the app, the station will turn off WiFi after a couple of minutes to conserve power.
5. If you're connected to the correct WiFi and the station is not showing up in the app, double tap "Double tap to scan for stations" at the bottom of the Stations screen in the app.